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Client Survey Results
In November 2001, an extensive survey was conducted by Total Marketing Associates to determine the level of customer satisfaction of the current clients of Smith Media.
Below are the questions asked and the results of that survey.
- Which of the following 5 categories best describe the performance of Smith Media in developing or fine-tuning your Website &/or E-Commerce Site or System?
Excellent - 69
Good - 31%
Average - 0%
Below Average - 0%
Poor - 0%
- Overall Website Development Expertise.
Excellent - 85%
Good - 15%
Average - 0%
Below Average - 0%
Poor - 0%
- Disciplined Artistic Design so your website is appropriate and appealing to your target markets.
Excellent - 73%
Good - 27%
Average - 0%
Below Average - 0%
Poor - 0%
- User-Friendly Layout That Helps Users Navigate your website.
Excellent - 67%
Good - 25%
Average - 8%
Below Average - 0%
Poor - 0%
- Sales & Marketing Oriented Website Writing Expertise so your Sales Messages are Clear and Appealing To your target markets.
Excellent - 67%
Good - 17%
Average - 16%
Below Average - 0%
Poor - 0%
- Internet Technology Expertise.
Excellent - 77%
Good - 23%
Average - 0%
Below Average - 0%
Poor - 0%
- Project Management Expertise.
Excellent - 82%
Good - 18%
Average - 0%
Below Average - 0%
Poor - 0%
- Team-Playing Attitude/Approach.
Excellent - 92%
Good - 0%
Average - 8%
Below Average - 0%
Poor - 0%
- Carefully Listening To You & Your Associates To Help Learn About Your Company's Goals, Strategies, & other important matters.
Excellent - 92%
Good - 8%
Average - 0%
Below Average - 0%
Poor - 0%
- Giving Your Project High Priority Attention.
Excellent - 92%
Good - 8%
Average - 0%
Below Average - 0%
Poor - 0%
- Meeting Deadlines.
Excellent - 92%
Good - 8%
Average - 0%
Below Average - 0%
Poor - 0%
- Delivering On Their Promises.
Excellent - 85%
Good - 15%
Average - 0%
Below Average - 0%
Poor - 0%
- Attention to Detail.
Excellent - 92%
Good - 8%
Average - 0%
Below Average - 0%
Poor - 0%
- Developing "clean" code.
Excellent - 80%
Good - 20%
Average - 0%
Below Average - 0%
Poor - 0%
- Delivering Quick updates.
Excellent - 92%
Good - 8%
Average - 0%
Below Average - 0%
Poor - 0%
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